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Position: Student Centre Officer
Institution: University College London
Department: Student and Registry Services
Location: London, United Kingdom
Duties: Providing the first line response for the Student Enquiries Centre (walk-in enquiries service for students) and online enquiries through the Student Enquiry and Case Management System (SID), you will be responsible for resolving enquiries or, where appropriate, referring enquiries on and tracking them until resolved
Requirements: The successful candidate will have an understanding and appreciation of the importance of good customer service and relevant employment experience in a customer focused environment within higher education. Showing a sensitive and responsive approach to students and commitment to their wellbeing, the candidate will be able to remain calm and courteous under pressure maintaining a professional and approachable manner. The successful candidate will be able to demonstrate good organisational skills, including time management with the ability to prioritise work to meet deadlines
   
Text: Student Centre Officer, - Ref:1778643 Click here to go back to search results Apply Now UCL Department / Division Student and Registry Services Specific unit / Sub department Student Support and Wellbeing Location of position London Grade 6 Hours Full Time Salary (inclusive of London allowance) ?28,574 to ?33,487 per annum Duties and Responsibilities With UCL?s new Student Centre opening its doors next year we are looking for an enthusiastic and driven Student Centre Officer to join our expanding Student Centre team at a very exciting time; playing a key role in shaping the future for enquiries management at the University. Providing the first line response for the Student Enquiries Centre (walk-in enquiries service for students) and online enquiries through the Student Enquiry and Case Management System (SID), you will be responsible for resolving enquiries or, where appropriate, referring enquiries on and tracking them until resolved. You must have a working knowledge of the SITS student information system and the SID student enquiry and case management system. We are looking for someone highly motivated and be able to work as part of a team as well as on an individual basis, in addition to possessing excellent customer service, organisation and communication skills. Key Requirements The successful candidate will have an understanding and appreciation of the importance of good customer service and relevant employment experience in a customer focused environment within higher education. Showing a sensitive and responsive approach to students and commitment to their wellbeing, the candidate will be able to remain calm and courteous under pressure maintaining a professional and approachable manner. The successful candidate will be able to demonstrate good organisational skills, including time management with the ability to prioritise work to meet deadlines. Further Details A job description and person specification can be accessed at the bottom of this page. To apply for the vacancy please click on the ?Apply Now? button below. This is the main accepted route for applications; if you require an alternative format application please contact srs-hr@ucl.ac.uk for assistance. If you have any queries regarding the vacancy or the application process, please contact, Kate Jones, by email k.s.jones@ucl.ac.uk or on tel 44203 108 4230. You may find out more about working at UCL by reading the downloadable Introduction to UCL brochure We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level. Closing Date 23 Jan 2019 Latest time for the submission of applications 23:59 Interview date 30 & 31 January 2019 This role does not meet the eligibility requirements for a tier 2 certificate of sponsorship under UK Visas and Immigration legislation. Therefore UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role. Job Description and Person Specification Apply Now
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