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Position: Programme Administrator
Institution: University College London
Department: School of Management
Location: London, United Kingdom
Duties: The role will specialise in administering the online MBA ensuring effective procedures are documented and adopted for dealing with all aspects including enquiries, applications, marketing, engagement of external contacts, assessments, student support and events. The post will lead in achieving a high quality and timely service to current and prospective students, alumni and staff relating to the designated courses/programmes and beyond. This role will also take responsibility for line managing a growing team of Teaching and Learning Administrators dedicated to supporting the online MBA as well as providing leadership within the broader SoM professional services staff
Requirements: Minimum of 5 GCSEs at Grade C or above (Including Mathematics and English Language) or equivalent, or having acquired relevant experience. Educated to A level standard (including A-C in 2 subjects), or equivalent experience such as report writing and interpreting data. Administration in higher/further education or a teaching and learning environment. Course/Programme administration including dealing with student/customer enquiries. Familiarity with online learning environments. Computer literate, including Word, Excel, Outlook, Access, email and internet. Excellent verbal and written communication skills (including accurate grammar, spelling and punctuation). Excellent interpersonal skills and the ability to develop collaborative relationships with students and staff at all levels. Ability to prioritise and organise own workload. Ability to work under pressure and manage high volumes of processing. Ability to work accurately and with thorough attention to detail. Strong numeracy skills with the ability to present and interpret statistics. Report-writing skills. Ability to meet time-critical schedules. Ability to work independently and as part of a team. Ability to work confidentially and pro-actively. Ability to be flexible, to respond to changing priorities in a busy environment, taking a proactive approach Commitment to personal professional development and to keeping skills and knowledge of courses/programmes up to date. Commitment to UCL’s policy of equal opportunities and the ability to work harmoniously with colleagues and students from all backgrounds and cultures. Willingness and ability to learn and use new systems quickly, including UCL specific systems such as Portico. Commitment to excellent customer service. During peaks of workload in respect of admissions/beginning of courses/programmes/examinations etc., the role holder will be required to work additional hours, including weekend working. Time off in lieu will be arranged to compensate. Willingness to undertake overseas travel. Immersion programmes and overseas travel may require the role holder to work additional hours, including weekend working. Time off in lieu will be arranged to compensate. Co-ordination with 2U colleagues and module developers/coordinators/session leaders based overseas may require the role holder to work outside standard office hours to accommodate the time difference. Time off in lieu will be arranged to compensate
   
Text: Programme Administrator, - Ref:1786265 Click here to go back to search results Apply Now UCL Department / Division School of Management Location of position London Grade 7 Hours Full Time Salary (inclusive of London allowance) ?35,328 - ?42,701 per annum Duties and Responsibilities The MBA@UCL programme is the first of its kind online programme delivered in partnership between UCL and 2U - our technology and service delivery provider. 2U is a publicly traded educational services company with whom UCL has a long term contractual relationship to support classroom-based online learning. Under this partnership, UCL staff are responsible for all academic decisions and module delivery, while 2U is responsible for supporting student recruitment, collecting admissions materials from prospective students, assisting faculty in developing their course materials, ongoing student support, and managing/operating the interactive learning environment (LMS and first level student support systems). This role will be pivotal in maintaining UCL academic standards while providing a bridging link between UCL central services (Admissions, Registry, Fees, etc.) and our delivery partner 2U personnel. Further information about the department can be found here: www.mgmt.ucl.ac.uk/ . The post holder will provide comprehensive administrative support for all aspects of the School?s online MBA programme, including liaison with our delivery partner, 2U. In addition, the post holder will support the School?s wider teaching and learning activities, working closely with the Teaching and Learning Manager as well as the Programme Director for the MBA@UCL . Key Requirements The role will specialise in administering the online MBA ensuring effective procedures are documented and adopted for dealing with all aspects including enquiries, applications, marketing, engagement of external contacts, assessments, student support and events. The post will lead in achieving a high quality and timely service to current and prospective students, alumni and staff relating to the designated courses/programmes and beyond. This role will also take responsibility for line managing a growing team of Teaching and Learning Administrators dedicated to supporting the online MBA as well as providing leadership within the broader SoM professional services staff. Further Details A job description and person specification can be accessed at the bottom of this page. To apply for the vacancy please click on the 'Apply Now' button below. If you have any queries regarding the vacancy please contact Michelle Tinsley ( m.tinsley@ucl.ac.uk ). For queries about the application process, please contact Dee Chambers ( dee.chambers@ucl.ac.uk ). We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level. Closing Date 29 Jan 2019 Latest time for the submission of applications 23:59 Interview date TBC This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff. Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job. Job description and person specification Apply Now
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