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Position: Quality Assurance Lead
Institution: Blue Shield of California
Location: San Francisco, California, United States
Duties: Assures adherence to established specifications and quality standards. Uses quality analysis tools to analyze trends, root causes and identify systemic corrective action opportunities. Creates management reporting for review and follow up. Responsible for leading all aspects of audits and exercises considerable judgment and initiative as required in to resolve problems and make recommendations. Considered subject matter expert and sought out for their knowledge within the department and by Ops partners Determines approach, methods and procedures on assignments. Drives task completions in resourceful and efficient ways Identifies and leads initiatives, and/or projects
Requirements: Typically requires a minimum of 4-6 years of related experience successfully demonstrating increasingly complex and extensive work
   
Text: Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California’s Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.',' Assures adherence to established specifications and quality standards. Uses quality analysis tools to analyze trends, root causes and identify systemic corrective action opportunities. Creates management reporting for review and follow up. Responsible for leading all aspects of audits and exercises considerable judgment and initiative as required in to resolve problems and make recommendations. Considered subject matter expert and sought out for their knowledge within the department and by Ops partners Determines approach, methods and procedures on assignments. Drives task completions in resourceful and efficient ways Identifies and leads initiatives, and/or projects. Develops department workflows; owns/updates department task documentation. Identifies and leads departmental process improvement initiatives Experienced in corrective/preventive action planning related to audit. Role models being change adaptive and leads the department/team through change. May engage on behalf of BSC with outside entities/groups Develops new concepts and techniques to improve department effectiveness in execution of tasks. Demonstrates ability and an exceptional understanding of internal/external procedures and policies needed to ensure effective execution of process improvement initiatives. Demonstrates leadership qualities; conflict resolution, presentation and facilitation skills. Develops new and innovative concepts and techniques to improve effectiveness in execution of tasks. Advanced proficiency with all necessary software, tools and methods for achieving exceptional results. Strong communication, organizational, interpersonal, and technical skills with the ability to demonstrate these qualities across departments. Ability to create/compose task documentation. ',' Assures adherence to established specifications and quality standards. Uses quality analysis tools to analyze trends, root causes and identify systemic corrective action opportunities. Creates management reporting for review and follow up. Responsible for leading all aspects of audits and exercises considerable judgment and initiative as required in to resolve problems and make recommendations. Considered subject matter expert and sought out for their knowledge within the department and by Ops partners Determines approach, methods and procedures on assignments. Drives task completions in resourceful and efficient ways Identifies and leads initiatives, and/or projects. Develops department workflows; owns/updates department task documentation. Identifies and leads departmental process improvement initiatives Experienced in corrective/preventive action planning related to audit. Role models being change adaptive and leads the department/team through change. May engage on behalf of BSC with outside entities/groups Develops new concepts and techniques to improve department effectiveness in execution of tasks. Demonstrates ability and an exceptional understanding of internal/external procedures and policies needed to ensure effective execution of process improvement initiatives. Demonstrates leadership qualities; conflict resolution, presentation and facilitation skills. Develops new and innovative concepts and techniques to improve effectiveness in execution of tasks. Advanced proficiency with all necessary software, tools and methods for achieving exceptional results. Strong communication, organizational, interpersonal, and technical skills with the ability to demonstrate these qualities across departments. Ability to create/compose task documentation. ',' Typically requires a minimum of 4-6 years of related experience successfully demonstrating increasingly complex and extensive work. Desired Qualifications 6-8 years of Lean Sigma process improvement experience. Experience with process improvement cycle from initiation to implementing changes Health insurance knowledge/experience Excellent communication skills, including the ability to translate technical information to business language Strong data analysis, including strong ability to understand and interpret business data Process mapping; developing and measuring processes Ability to execute on change management methods and tools Project management experience, including principles and tools Excel, Mini Tab, Tableau, SAS and Business Objects Education/Requirements: Bachelor’s Degree Preferred ',' Typically requires a minimum of 4-6 years of related experience successfully demonstrating increasingly complex and extensive work. Desired Qualifications 6-8 years of Lean Sigma process improvement experience. Experience with process improvement cycle from initiation to implementing changes Health insurance knowledge/experience Excellent communication skills, including the ability to translate technical information to business language Strong data analysis, including strong ability to understand and interpret business data Process mapping; developing and measuring processes Ability to execute on change management methods and tools Project management experience, including principles and tools Excel, Mini Tab, Tableau, SAS and Business Objects Education/Requirements: Bachelor’s Degree Preferred ','','','','Service Quality Assurance','Service Quality Assurance','United States of America-California-Lodi','United States of America-California-Lodi','','','Customer Experience','Customer Experience','Full-time','Full-time','Nov 6, 2018, 2:45:44 PM','Nov 6, 2018, 2:45:44 PM','External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.','false','30158','30158','true','30158','false','Submission for the position: Quality Assurance Lead - (Job Number: 180024R)','false','30158','false','true','https://bsc.taleo.net/careersection/jobdetail.ftl?job=180024R〈=en','Quality Assurance Lead','true']);
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