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Position: Laboratory Officer
Institution: University of Sharjah
Location: Sharjah, Dubai‐Sharjah‐Ajman, United Arab Emirates
Duties: Computer labs supervisor and assistant in technology-related issues
Requirements: Minimum of Bachelor's Degree in computer engineering or computer science. Preferably 2 years experience in a computer lab situation. Experience with popular office and multimedia applications. Should have experience working with students in a higher education setting. Should have experience in supervision or coordinating.​
   
Text: Posting Date 02/10/2018 Expiry Date 22/10/2018 1085-2018-10-02T14:33:06 Laboratory Officer (Temporary) Category Non Faculty Vacancies College Sciences Department Computer Science Job Purpose ​ Computer labs supervisor and assistant in technology-related issues. Main accountabilities & expectations This position includes the following responsibilities: Maintenance and operations of computer labs to ensure computers are functional and ready to use by students and instructors, Install, configure, and maintain file servers, workstations, and peripheral devices in accordance with established standards and procedures, Perform the installation, upgrade, and maintenance of software applications and suites; ensure compliance with license agreements and copyright legislation, Provide user support for installed workstations, peripheral devices, and standard software applications; diagnose and resolve issues reported to the Help Desk Department, Advise and report problems with hardware and software to the Information Technology Department of technical issues and consult with vendor support agencies to resolve problems and determine equipment requirements, Collaborate with operations staff to evaluate network requirements and develop solutions to provide the required services; install, configure, and troubleshoot network equipment, Implement software utilities, install hardware devices, and develop procedures to ensure the security and reliability of equipment, software, and data resources Hardcopy operational, procedural, and informational documentation sets for equipment standards, configuration, troubleshooting, and repair procedures, Oversee and supervise students during time in the computer lab, Inform the CS Department of any changes to the lab, new software and features, Manage and coordinate with other lab supervisors of the optimum use of the computer labs.​ Job Specific Accountabilities Not Applicable for now Required Skills Not Applicable for now Preferred Qualification & Experience Minimum of Bachelor's Degree in computer engineering or computer science. Preferably 2 years experience in a computer lab situation. Experience with popular office and multimedia applications. Should have experience working with students in a higher education setting. Should have experience in supervision or coordinating.​ Job Location University of Sharjah (Main) Competencies Ability to explain technical issues clearly and concisely, Share information and collaborate on technical issues with other colleagues, Ability to research and attempt to resolve unfamiliar technical issues and learn new software and hardware applications, Identify and resolve technical issues in a timely manner, Gather and analyze information to either resolve any issues or escalate them to the next level, Demonstrate the ability to logically solve basic technical issues, Job Criteria Gender Male or Female Qualification Bachelor's degree/higher diploma Relevant Experience 2 or more Living In UAE Open for all
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