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Position: Senior Systems Support Engineer
Institution: Georgia Institute of Technology
Department: Digital Signage Technology
Location: Atlanta, Georgia, United States
Duties: Responsible for advanced level design, integration, implementation and modification of a wide variety of user information systems usually within a highly complex environment. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Provides technical advice and leadership to lower level technical staff. Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software
Requirements: Bachelor's in Computer Science or related field or equivalent combination of education and experience. Four to six years job related experience
   
Text: Job Purpose: Responsible for advanced level design, integration, implementation and modification of a wide variety of user information systems usually within a highly complex environment. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Provides technical advice and leadership to lower level technical staff. Major Responsibilities: Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software. Develop functional and technical IT system requirements and specifications. Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches. Monitor and reports on system performance. Support internal departmental servers. Maintain hardware and software inventories including developing and updating departmental distributed software license management policy. Makes technical presentations to other technical personnel and user department administrators. May lead project technical team; provide technical advice to lower level technical staff. Perform other related duties as assigned. Basic Qualifications: Education: Bachelor's in Computer Science or related field or equivalent combination of education and experience Work Experience: Four to six years job related experience. Certifications: N/A Skills: This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required. ',' Job Purpose: Responsible for advanced level design, integration, implementation and modification of a wide variety of user information systems usually within a highly complex environment. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Provides technical advice and leadership to lower level technical staff. Major Responsibilities: Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software. Develop functional and technical IT system requirements and specifications. Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches. Monitor and reports on system performance. Support internal departmental servers. Maintain hardware and software inventories including developing and updating departmental distributed software license management policy. Makes technical presentations to other technical personnel and user department administrators. May lead project technical team; provide technical advice to lower level technical staff. Perform other related duties as assigned. Basic Qualifications: Education: Bachelor's in Computer Science or related field or equivalent combination of education and experience Work Experience: Four to six years job related experience. Certifications: N/A Skills: This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required. ',' Preferred Qualifications: Preferred Education: N/A Preferred Work Experience: Digital Signage Technology experience Preferred Certifications: N/A Preferred Skills: Windows servers, AD, PowerShell, and management tools such as SCCM Linux servers, and tools such as, BASH scripting, GREP, CRON, SSH, etc. Back End Web Development LAMP: Linux, Apache, MySQL, PHP and/or other comparable technologies, such as NginX or PostGreSQL Python, PERL, and other languages and API’s Websockets and JSON Basic network and troubleshooting knowledge Additional Information: The Systems Support Engineer Sr will report directly to the Department of Digital Signage Technology (DDST). The Systems Support Engineer Sr will implement, administer, and support the full technology stack that comprises the Digital Signage network, from End User to Cloud Infrastructure provider. This is a multi-faceted, hands-on role in a new and growing department. A broad technology skill set is required, with deep experience implementing and supporting desktop and server hardware and software . The ideal candidate is someone who is comfortable wearing 'many hats' in an Enterprise IT environment, who is customer service-oriented, and who is self-directing. As the department grows, there are leadership opportunities internally as we add more technical staff, and externally as we interface with the rest of campus leadership. The ideal candidate is collaborative, curious, and driven. Impact & Influence: This position will interact on a consistent basis with: system staff and departmental users including management. This position typically will advise and counsel: systems staff. This position will supervise: NA (work direction only) ',' Preferred Qualifications: Preferred Education: N/A Preferred Work Experience: Digital Signage Technology experience Preferred Certifications: N/A Preferred Skills: Windows servers, AD, PowerShell, and management tools such as SCCM Linux servers, and tools such as, BASH scripting, GREP, CRON, SSH, etc. Back End Web Development LAMP: Linux, Apache, MySQL, PHP and/or other comparable technologies, such as NginX or PostGreSQL Python, PERL, and other languages and API’s Websockets and JSON Basic network and troubleshooting knowledge Additional Information: The Systems Support Engineer Sr will report directly to the Department of Digital Signage Technology (DDST). The Systems Support Engineer Sr will implement, administer, and support the full technology stack that comprises the Digital Signage network, from End User to Cloud Infrastructure provider. This is a multi-faceted, hands-on role in a new and growing department. A broad technology skill set is required, with deep experience implementing and supporting desktop and server hardware and software . The ideal candidate is someone who is comfortable wearing 'many hats' in an Enterprise IT environment, who is customer service-oriented, and who is self-directing. As the department grows, there are leadership opportunities internally as we add more technical staff, and externally as we interface with the rest of campus leadership. The ideal candidate is collaborative, curious, and driven. Impact & Influence: This position will interact on a consistent basis with: system staff and departmental users including management. This position typically will advise and counsel: systems staff. This position will supervise: NA (work direction only) ',' Digital Signage at Georgia Tech is a foundation for innovation that reaches all corners of campus. Several custom created integrations currently feed third party data sources into our Digital Signage Content Management System (CMS),and many more are expected. This position is not limited to a Developer in the traditional sense of the title. That skill set is required as will be some exposure to and troubleshooting of various coding languages, scripts, and APl's as they intersect with Digital Signage.The ideal candidate for this position is drawn to a wide variety of emerging technologies and therefore will be drawn to both Development and Support. ',' Digital Signage at Georgia Tech is a foundation for innovation that reaches all corners of campus. Several custom created integrations currently feed third party data sources into our Digital Signage Content Management System (CMS),and many more are expected. This position is not limited to a Developer in the traditional sense of the title. That skill set is required as will be some exposure to and troubleshooting of various coding languages, scripts, and APl's as they intersect with Digital Signage.The ideal candidate for this position is drawn to a wide variety of emerging technologies and therefore will be drawn to both Development and Support. ','Information Technology','Information Technology','Georgia-Atlanta','Georgia-Atlanta','','','Digital Signage Technology','Digital Signage Technology','Aug 3, 2018, 10:43:54 AM','Aug 3, 2018, 10:43:54 AM','','','false','NS','NS','Full-time','Full-time','false','295480','295480','true','295480','false','Submission for the position: Systems Support Engineer Sr (Digital Signage Technology) - (Job Number: 0177656)','false','295480','false','true','https://gatech.taleo.net/careersection/jobdetail.ftl?job=0177656〈=en','Systems Support Engineer Sr (Digital Signage Technology)','true']);
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