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Position: Customer Care Liaison
Institution: Zurich Insurance Company Ltd
Location: Plantation, Florida, United States
Duties: Zurich has an open position for an experienced Customer Care Liaison claim professional to support business start-up work, and subsequent case management support for our Disability, Absence, & Life programs. This role includes proactively researching claim information in order to derive at an optimal resolution; effectively communicates processes, and anticipates next steps; actively participate in assigned projects in order to contribute to individual, team and center goals; proactively responds to customer inquiries and first report of claim
Requirements: High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
   
Text: - Customer Care Liaison (170007UQ)',','Relocation Available','Tell us about a friend who might be interested in this job. All privacy rights will be protected.','false','Tell us about a person who might be interested in working for our organization. All privacy rights will be protected.','true',' ','Apply for this position online','Apply to this position by email','Add this position to the job cart','Previous','Go to the previous job','Next','Go to the next job']); ('requisitionDescriptionInterface', 'descRequisition', ['112568','true','112568','false','Submission for the position: Customer Care Liaison - (Job Number: 170007UQ)','false','112568','false','false','https://zurich.taleo.net/careersection/jobdetail.ftl?job=170007UQ〈=en','Customer Care Liaison','true','Customer Care Liaison','170007UQ',' This is an amazing opportunity to work with one of the strongest global competitors in the insurance industry, starting a new business unit from the ground up. Through this agile and fast paced business launch, you'll have the opportunity to experience a once in a career opportunity to create a new Life, Disability and Absence Management organization with the latest technologies, industry leading experts, and a high performing culture at the center of this proposition. Zurich has an open position for an experienced Customer Care Liaison claim professional to support business start-up work, and subsequent case management support for our Disability, Absence, & Life programs. This role includes proactively researching claim information in order to derive at an optimal resolution; effectively communicates processes, and anticipates next steps; actively participate in assigned projects in order to contribute to individual, team and center goals; proactively responds to customer inquiries and first report of claim. Successful candidates are empathetic, service-oriented subject matter experts that seek and opportunity to serve as an enthusiastic mentor. Job Summary: Senior level claim professional to support Group Disability, Absence Management and Life claims organization. Basic Qualifications: • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR • Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Customer Service area Preferred Qualifications: Disability, Absence Management and/or Life claims experience Proven ability to navigate through multiple systems and applications Proficiency with Microsoft office suite of products including Excel, PowerPoint and Word Proficiency in keyboarding skills Analytical and organization skills Ability to multi-task Strong verbal and written communication skills Adaptable to a changing environment Experience collaborating across work groups Responsibilities Include: Handle complex technical duties and specialized/pilot projects on cutting edge initiatives Acts as mentor and subject matter expert Proficient verbal and written communication skills Other duties as assigned by Team Manager or other member of Management team Service the needs of customers Support others who maintain relationships with the customers Respond to inquiries quickly and completely, provide status updates Recognize and respond to or refer opportunities. Proactively anticipate and respond to customer inquiries Identify and resolve problems by referring to policies, procedures and standards Continually improve unit performance by analyzing and recommending enhancements to technical procedures Demonstrate commitment to corporate values Take accountability for participating in the performance management cycle Participate fully as a team member Exchange expertise and provide advice to team members and business partners Take action to manage own personal development Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world. EOE disability/vets Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. ',' This is an amazing opportunity to work with one of the strongest global competitors in the insurance industry, starting a new business unit from the ground up. Through this agile and fast paced business launch, you'll have the opportunity to experience a once in a career opportunity to create a new Life, Disability and Absence Management organization with the latest technologies, industry leading experts, and a high performing culture at the center of this proposition. Zurich has an open position for an experienced Customer Care Liaison claim professional to support business start-up work, and subsequent case management support for our Disability, Absence, & Life programs. This role includes proactively researching claim information in order to derive at an optimal resolution; effectively communicates processes, and anticipates next steps; actively participate in assigned projects in order to contribute to individual, team and center goals; proactively responds to customer inquiries and first report of claim. Successful candidates are empathetic, service-oriented subject matter experts that seek and opportunity to serve as an enthusiastic mentor. Job Summary: Senior level claim professional to support Group Disability, Absence Management and Life claims organization. Basic Qualifications: • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR • Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Customer Service area Preferred Qualifications: Disability, Absence Management and/or Life claims experience Proven ability to navigate through multiple systems and applications Proficiency with Microsoft office suite of products including Excel, PowerPoint and Word Proficiency in keyboarding skills Analytical and organization skills Ability to multi-task Strong verbal and written communication skills Adaptable to a changing environment Experience collaborating across work groups Responsibilities Include: Handle complex technical duties and specialized/pilot projects on cutting edge initiatives Acts as mentor and subject matter expert Proficient verbal and written communication skills Other duties as assigned by Team Manager or other member of Management team Service the needs of customers Support others who maintain relationships with the customers Respond to inquiries quickly and completely, provide status updates Recognize and respond to or refer opportunities. Proactively anticipate and respond to customer inquiries Identify and resolve problems by referring to policies, procedures and standards Continually improve unit performance by analyzing and recommending enhancements to technical procedures Demonstrate commitment to corporate values Take accountability for participating in the performance management cycle Participate fully as a team member Exchange expertise and provide advice to team members and business partners Take action to manage own personal development Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world. EOE disability/vets Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. ','United States-Florida-Plantation','United States-Florida-Plantation','','','Full-time','Full-time','Yes, 10 % of the Time','Yes, 10 % of the Time','No','No','10/17/17','10/17/17','Ongoing','Ongoing','','false','112568','112568','true','112568','false','Submission for the position: Customer Care Liaison - (Job Number: 170007UQ)','false','112568','false','false','https://zurich.taleo.net/careersection/jobdetail.ftl?job=170007UQ〈=en','Customer Care Liaison','true']);
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